Meet the Future Family Team – Alex Martinez
I'm Alex! I currently live in Northern California with my wife and two cats. Sports is one of my favorite pastimes! I played volleyball, basketball, and softball in my youth. I'm a big fan of the 49ers, Golden State Warriors, and anything Nittany Lions. Some of my hobbies include writing, reading, music, trying new cuisines, meditation, self-care, and spending time with my family. I have a BA in Digital Journalism & Media with a minor in Psychology from Penn State. I'm nearly halfway done with my Master's in Corporate Innovation and Entrepreneurship (CIENT), currently acquiring applicable skills to my current position at Future Family.
What do you do at Future Family and how long have you been here?
I’m a Fertility Finance Advocate Team Lead and I’ve been here for nearly 2 years. I was the first person hired for this position at Future Family and have helped grow the department and team to what it is today. I oversee two other Fertility Finance Advocates and promote growth within our company, which means my team helps more patients every day! I work cross-collaboratively with our Product team to ensure a user-friendly online application process and directly with our internal operations team to create efficiencies so we can serve our customers in a timely manner! I have worn many hats, I love that Future Family gives me the opportunity to exercise my creative mind.
Why did you join Future Family?
The mission! I have a background working as a Financial Counselor at a fertility clinic and enjoyed my time in various tech companies around the Bay Area. Future Family is the perfect marriage of both. The leadership is solid and the company culture is priceless.
How do you help people in their fertility journey at Future Family?
I help patients understand our process from start to finish, answer any questions they have prior to completing their application, analyze ineligible applications, and coming up with pathways to eligibility. I go above and beyond to help my patients get pre-approved!
What should families consider when taking a fertility loan?
The value a fertility loan has to offer, specifically Future Family's. Which companies are lending to make money, and which ones are lending because of its personal connection to the patient's journey. Patients should also consider the negative impact treatment costs are if they pay with a credit card and how that affects their credit utilization, ultimately hindering their credit scores.
What is your favorite part about helping your clients?
My favorite part about helping my patients is experiencing their joy and gratitude upon being pre-approved. I used to work at a clinic and be the one who had to tell them how much their treatment was going to cost; that was heart-breaking. Now I get to help them with a solution to pay for it!
In your opinion, what do you think is that one "thing" that makes Future Family so special?
Our CEO, Claire, went through multiple rounds of IVF, which is why we exist to help patients today. To see Claire’s story, check out this video.
What advice would you give to patients starting to research fertility financing?
Consider a company that truly cares about its customers/patients; a company that will alleviate the financial burden of an already overwhelming journey. Make sure the lender you’re considering does a soft credit check so your score isn’t negatively impacted. Don’t pay an application fee if you don’t have to! Please keep your existing debts current and on-time. That won't just help with getting pre-approved, it will help with your offer, rates, terms, and overall credit health!